WhatsApp Order Status Template
The Order Status Template helps you share timely updates about the order with your customers. This ensures transparency, reduces queries, and enhances customer experience.
Refer to the table below for use cases for various industries using order status templates.
| Industry | Use Case | Example |
|---|---|---|
| E-commerce | Inform customers about their order status, like shipped or out for delivery. | Your Converse shoes are shipped and are on the way. Track it here: [link]. |
| BFSI | Inform customers about their policy status. | Your car insurance is Pending Renewal. Renew by 1st Dec to avoid a lapse in coverage. |
| Travel | Inform travelers about changes to their bookings, such as delays or cancellations. | Your flight AI-100 to Singapore is delayed by 50 minutes |
Create Template
Follow the steps given below to create WhatsApp Order Status Templates.
- Log in to your Netcore CPaaS dashboard. Navigate to the Templates section and click CREATE TEMPLATE.
- Add Template name, select Utility from the Category dropdown, and Order Status from the Type dropdown.
- Toggle on Allow Template Recategorization by Meta to send your template for approval to Meta and click NEXT. This is an optional field.
- Enter the body text of your message and personalize it with up to 10 variables.
- Toggle on Footer to add a short line of text to the bottom of your message template.
- Preview your template on the right pane of the screen. Once you have completed creating it, save it as a draft or submit it to Meta for approval. Once Meta approves it, you can use it in campaigns.
Add Sample Content
NOTE: Sample content is required only if there is a variable in the header or body.
Including sample content will help Meta approve your template quickly. Ensure that you do not include any actual user or customer information and provide only sample content in your examples.
Refer to the table below to learn about the fields available here.
| Field | Sub-field | Description |
|---|---|---|
| Reference ID | Enter a unique ID for the order. | |
| Order Status | Select the current status of the placed order from the dropdown. | |
| Pending | The order has been placed but is awaiting confirmation, or payment is being processed. | |
| Processing | The order is confirmed, and preparation or packaging is underway. | |
| Partially Shipped | Some items from the order have been shipped, while others are yet to be dispatched. | |
| Shipped | All items in the order have been dispatched and are on their way to the delivery address. | |
| Completed | The order has been delivered successfully. | |
| Cancelled | The order has been canceled and will not be delivered. | |
| Description | Enter a short note to explain the order status. |
Click SAVE when done adding details for sample content.