Live Feeds
How do I export activity from my Netcore Email API account?
To export your data, navigate to Live Feeds and click the Download button. You can then select the specific timeframe and filters for the activity report you wish to generate.
How can I search for specific email activity?
In the Live Feeds section, you can search for activity using the following criteria:
- Sender’s Email Address: Filter by the address used to send the email.
- Recipient’s Email Address: Search for all activity associated with a specific recipient.
What do the different email statuses mean?
Understanding your delivery metrics is key to optimizing your campaigns. Here is a breakdown of what each status signifies:
| Status | Definition |
|---|---|
| Sent | The message has reached Netcore servers and is being relayed to the recipient's server (e.g., Gmail, Outlook). We are currently awaiting a delivery confirmation. |
| Delivered | The recipient's server has successfully accepted the email. Note: This confirms delivery to the server, not necessarily the Inbox (it could still land in the Spam/Junk folder). |
| Opened | The recipient has opened the email. This requires Open Tracking to be enabled in your settings. |
| Clicked | The recipient clicked at least one link within the email (excluding the "Unsubscribe" link). |
| Unsubscribed | The recipient clicked your unsubscribe link to opt-out of future communications. |
| Spam | The recipient manually flagged your email as "Spam." This is a direct complaint and differs from an ISP automatically filtering an email into a junk folder. |
| Bounced | The email could not be delivered. (See "Types of Bounces" below). |
| Dropped | The email was blocked by Netcore because the recipient’s address is on a Suppression List (due to previous bounces or unsubscribes). |
Why are my emails in a "Processed" state?
If your emails remain in a "Processed" state without moving to "Sent," it is usually due to one of the following reasons:
- Exhausted Credits: Your account has run out of email credits.
- Account Disabled: Your account may have been suspended or disabled.
- Throttling: The recipient's server is temporarily refusing new requests from the sending server to prevent overloading.
What is the difference between a Soft Bounce and a Hard Bounce?
- Soft Bounce: A temporary delivery failure (e.g., the recipient’s inbox is full or there is a connection timeout). Netcore will automatically retry delivery for up to 5 days.
- Hard Bounce: A permanent delivery failure (e.g., the email address is invalid or the destination server does not exist). Netcore automatically blocks these addresses to protect your sender reputation.
What does the "Remarks" column signify in Live Feeds?
The Remarks column displays the raw acknowledgment message or "handshake" received from the recipient's mail server. This is helpful for troubleshooting specific delivery failures or delays.
How do I enable tracking for Opens and Clicks?
By default, tracking is enabled. If you need to adjust these settings:
- Go to the Netcore Email API Panel.
- Navigate to Settings > Customize.
- Toggle Open Tracking or Click Tracking as needed.
Pro-Tip
To customize your Unsubscribe page, navigate to Settings > Customize > Customize Unsubscribe Page/Link.
Updated about 1 month ago