Open and Click Tracking

How does open tracking work?

Netcore Email API adds a 1x1px transparent image at the bottom of your emails. When the recipient opens the email the image gets downloaded and this is recorded as an open.

How to use a Custom Tracking domain?

Settings>Customize>Click tracking>View Settings

Enter your domain and click on Save

Can I disable open/click-tracking in my email?

Yes. To do so, navigate to Settings>Customize and click on Off

Why aren’t clicks being tracked?

Following can be the possible reasons of clicks not being tracked:

Disabled click tracking
If you’ve done custom link tracking.
DNS breakdown

How long does the click/open tracking works?

Netcore Email API keeps your data for 90 days hence click /open tracking won’t work for emails after 90 days(from the date of sending)


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