Live Feed
Overview
The Live Feed panel provides a real-time view of messaging activity across all channels. It helps you monitor the status of both template messages and conversation logs, making tracking delivery performance, troubleshooting issues, and validating campaigns easier.
Key Features
- Real-time Monitoring: Instantly see the status of outgoing messages.
- Multi-Channel Support: View logs across SMS, Google RCS, and other integrated channels.
- Filters & Search: Narrow down results by date, channel, status, or bot.
- Status Updates: Track whether a message was Sent, Delivered, or Failed.
- Download Logs: Export live feed data for audits and reporting.
Navigate to the Live Feed section from the main dashboard. Use the tabs at the top to switch between:
- Template message: Displays logs for campaign-based or pre-approved templates.
- Conversation log: Displays one-to-one interactions between users and bots/agents.
You can refine the live feed using.
| Filter | Description | Options / Examples |
|---|---|---|
| Date | Select the time range for message logs. Default is Today. | Today, Yesterday, Last 7 Days, Custom Range |
| Channel | Choose which messaging channel logs to view. | All, SMS, Google RCS |
| Status | Filter by the current state of the message. | Sent, Failed, Delivered, Pending. Not sent |
| Bot | Narrow logs to a specific bot (if multiple bots are active). |
The Columns in Live Feed display essential message details such as recipient number, callback ID, message type, timestamps, channel, and delivery status to help you track and analyze real-time message performance.
| Field | Description |
|---|---|
| Mobile Number | The recipient’s phone number. |
| Callback Data | Unique identifier returned by the telecom operator or channel for tracking. |
| Type | Indicates whether the message is a plain text or a template. |
| Requested Date/Time | Timestamp when the message was requested for sending. |
| Last Activity | Latest recorded action on the message. |
| Channel | The messaging channel used. |
| Status | Real-time delivery state of the message. |
Best Practices
- Always cross-check failed statuses with operator reports for accuracy.
- Use the download option to keep records for billing verification.
- Apply filters when troubleshooting to isolate problem messages quickly.
- For campaigns with fallback channels, check if the fallback was triggered.
Updated 2 days ago