RCS: Campaign
Create and Manage RCS Campaigns with SMS Fallback
To ensure users have a safe and positive experience communicating with brands, our support team will create each template on the vendor's portal and have it approved by the vendor team before the campaigns can be sent.
Campaign Creation Flow
Log in to the RCS dashboard. Navigate to Campaign and click CREATE CAMPAIGN to send an RCS campaign.
- Enter Campaign name, select the Bot from the drop-down, and add tags.
- Add CSV in the Audience section. Ensure that your CSV file has the recipient mobile numbers in the first column, followed by the variables in your template.
- Select your approved template name in the Content drop-down list.
- Enter Link Tracking.
Note
By default the domain will redirect to nctrckg.com.
To configure, login to CPaaS account, navigate to settings > account settings > Add custom domain.
- Toggle Time to live (TTL) option to specify your campaign's expiry time(Duration or Specific date and time). This is to set the period during which the campaign is active. Any messages not delivered within this period is revoked.
Time to Live Limit
Maximum 30 days and Minimum 1 hour is allowed.
- Toggle the SMS fallback option to configure failover to SMS.
- Enter your mobile number and specify the template variables to preview your message. The test message will be sent to your device via RCS and SMS channels (if SMS fallback is enabled).
- Click SEND to send your RCS campaign
Functionality available on Campaign Dashboard
Refer to the table below to understand the functionality of the Campaign Dashboard
| Element | Description |
|---|---|
| Tabs | |
| Search | Search for specific campaigns. |
| Save | Save or access stored campaigns. |
| Create Campaign | Blue button to start creating a new RCS campaign. |
| Number/Percentage | Switch between showing campaign counts in numbers or percentages. |
| Refresh | Refresh the campaign list to update with the latest status. |
| Download | Export campaign reports or data. |
| Filter | Apply campaign filters |
FAQ and Troubleshooting
Q: What happens when the TTL expires?
A: The RCS message will not be delivered to users who come online after the TTL expires.
Q: How do I set the TTL for my campaigns?
A: You can set the TTL in the RCS campaign creation within your CPaaS dashboard.
Q: What if I don’t set a TTL?
A: If no TTL is set, the default behavior of attempting to deliver the message for up to 30 days will apply.
Updated about 15 hours ago