Fallback to SMS Webhooks

Overview

If RCS delivery fails within the configured window, Netcore automatically falls back to SMS. Refer to the table below to track delivery and engagement when messages switch from RCS to SMS.

Event Type	Description
SMS Sent	Triggered when a fallback SMS is sent after RCS delivery fails within the configured window.
SMS Delivered	Indicates the fallback SMS was successfully delivered to the user’s device.
SMS Failed	Triggered when the fallback SMS fails to deliver due to network or provider issues.
SMS Clicked	Triggered when the user clicks a URL included in the SMS message.

[
  {
    "callbackdata": "7890986",
    "channel": "SMS",
    "event_time": 1762494360,
    "last_channel": "RCS",
    "message_id": "sms-337-4b285fb81844-fG2uBk2yZaj3TkwN-0efbe2a86-1762494360",
    "mobile": "919999999999",
    "nc_bot_id": "682",
    "remarks": "",
    "requestid": "bc23705a4cc2e5e5275751b30ac5682b",
    "status": "Sent",
    "tags": [
      "12"
    ],
    "type": "Text"
  }
]

[
  {
    "callbackdata": "7890986",
    "channel": "SMS",
    "event_time": 1762494360,
    "last_channel": "RCS",
    "message_id": "sms-337-4b285fb81844-fG2uBk2yZaj3TkwN-0efbe2a86-1762494360",
    "mobile": "919999999999",
    "nc_bot_id": "682",
    "remarks": "",
    "requestid": "bc23705a4cc2e5e5275751b30ac5682b",
    "status": "Delivered",
    "tags": [
      "12"
    ],
    "type": "Text"
  }
]

[
  {
    "callbackdata": "7890986",
    "channel": "SMS",
    "event_time": 1762494360,
    "last_channel": "RCS",
    "message_id": "sms-337-4b285fb81844-fG2uBk2yZaj3TkwN-0efbe2a86-1762494360",
    "mobile": "919999999999",
    "nc_bot_id": "682",
    "remarks": "",
    "requestid": "bc23705a4cc2e5e5275751b30ac5682b",
    "status": "Failed",
    "tags": [
      "12"
    ],
    "type": "Text"
  }
]

[
  {
    "callbackdata": "",
    "channel": "SMS",
    "click_data": {
      "postbackData": "dneuolU",
      "text": "https://www.netcorecloud.com",
      "type": "CLICK"
    },
    "event_time": 1745402753,
    "last_channel": "",
    "message_id": "api-337-918989898989-9c64eaa99bd7478ebb3936790c9abb78-1745396579",
    "mobile": "918989898989",
    "nc_bot_id": "682",
    "remarks": "",
    "requestid": "78f6424c827e51db4ebaaccf1211229c",
    "status": "Clicked",
    "tags": [
      "12"
    ],
    "type": "Template"
  }
]

Updated about 2 months ago