Fallback to SMS Webhooks

Overview

If RCS delivery fails within the configured window, Netcore automatically falls back to SMS. Refer to the table below to track delivery and engagement when messages switch from RCS to SMS.

Event TypeDescription
SMS SentTriggered when a fallback SMS is sent after RCS delivery fails within the configured window.
SMS DeliveredIndicates the fallback SMS was successfully delivered to the user’s device.
SMS FailedTriggered when the fallback SMS fails to deliver due to network or provider issues.
SMS ClickedTriggered when the user clicks a URL included in the SMS message.
[
  {
    "callbackdata": "7890986",
    "channel": "SMS",
    "event_time": 1762494360,
    "last_channel": "RCS",
    "message_id": "sms-337-4b285fb81844-fG2uBk2yZaj3TkwN-0efbe2a86-1762494360",
    "mobile": "919999999999",
    "nc_bot_id": "682",
    "remarks": "",
    "requestid": "bc23705a4cc2e5e5275751b30ac5682b",
    "status": "Sent",
    "tags": [
      "12"
    ],
    "type": "Text"
  }
]

[
  {
    "callbackdata": "7890986",
    "channel": "SMS",
    "event_time": 1762494360,
    "last_channel": "RCS",
    "message_id": "sms-337-4b285fb81844-fG2uBk2yZaj3TkwN-0efbe2a86-1762494360",
    "mobile": "919999999999",
    "nc_bot_id": "682",
    "remarks": "",
    "requestid": "bc23705a4cc2e5e5275751b30ac5682b",
    "status": "Delivered",
    "tags": [
      "12"
    ],
    "type": "Text"
  }
]

[
  {
    "callbackdata": "7890986",
    "channel": "SMS",
    "event_time": 1762494360,
    "last_channel": "RCS",
    "message_id": "sms-337-4b285fb81844-fG2uBk2yZaj3TkwN-0efbe2a86-1762494360",
    "mobile": "919999999999",
    "nc_bot_id": "682",
    "remarks": "",
    "requestid": "bc23705a4cc2e5e5275751b30ac5682b",
    "status": "Failed",
    "tags": [
      "12"
    ],
    "type": "Text"
  }
]

[
  {
    "callbackdata": "",
    "channel": "SMS",
    "click_data": {
      "postbackData": "dneuolU",
      "text": "https://www.netcorecloud.com",
      "type": "CLICK"
    },
    "event_time": 1745402753,
    "last_channel": "",
    "message_id": "api-337-918989898989-9c64eaa99bd7478ebb3936790c9abb78-1745396579",
    "mobile": "918989898989",
    "nc_bot_id": "682",
    "remarks": "",
    "requestid": "78f6424c827e51db4ebaaccf1211229c",
    "status": "Clicked",
    "tags": [
      "12"
    ],
    "type": "Template"
  }
]