Overview

Template Management empowers you to create, manage, and deploy RCS templates effortlessly, eliminating back and forth while creating templates and having complete visibility on their status.

Key Features

1. Seamless Template Creation
   Design simple text templates, captivating rich card standalone templates, and interactive rich card carousel templates. Craft visually appealing and engaging messages tailored to your specific communication needs.
2. Status Tracking
   Monitor the status of your templates, distinguishing between approved and rejected templates.
   Streamline the template approval process, ensuring compliance and consistency in your messaging.
3. Edit and Delete Templates
   Edit existing RCS templates directly from the CPaaS dashboard. Changes made to the templates are immediately reflected upon saving. Delete existing RCS templates directly within the system. Once deleted, the templates are removed from the operator and are no longer available for use. Approved templates can only be deleted. Drafts and rejected templates can be edited and deleted.

Steps to create RCS template

1. Log in to CPaaS account, go to the Template section, and click CREATE
2. Give a template name, select template type (simple text, richcard standalone, richcard carousel)
3. Add template specifications (Title, Description, etc), upload media via file or URL.

Edit a RCS Template

The steps to edit an RCS template differ based on the vendor selected.

• If it is a VI vendor, the Meta-approved templates cannot be edited.
• Otherwise, in the case of a Jio vendor, all the templates can be edited irrespective of their state: Approved, Draft, Rejected.

However, in the case of Approved or Rejected , only the template's content can be edited, not the Template Name or Bot.

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Vendor Approval State

• In case on Vi, the template created will first go to Vi for Approval.
• There is no Approval flow in case of Jio.The Meta-approved templates cannot be edited if it is a VI vendor