Overview

An SMS Template is a pre-approved, reusable message format used for sending Standardized Text Messages (SMS) to customers through communication platforms like Netcore CPaaS. These templates are especially important for transactional and promotional messages. In India, we have government rules for sending messages called Distributed Ledger Technology(DLT) compliance.

Log in to Netcore CPaaS Dashboard and navigate to the Template section to create, view, and manage SMS templates. On the Template dashboard, select the date range to analyze your SMS campaigns, or utilise the following capabilities present on the template dashboard:

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Note

In Netcore CPaaS SMS, the hierarchy is as follows: Enterprise name > Feed Names > Sender ID. Each Enterprise name can have multiple Feed IDs, and each Feed can be associated with one or more Sender IDs.

Create Template

You can create a new SMS template in two ways:

• Create New Template
• Bulk upload

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Important points to remember

In order to publish SMS template from Netcore CPaaS panel, the following must be done.

1. The SMS template in Netcore CPaaS must be published and approved on the DLT platform. If the template is not approved on DLT, the SMS will not be delivered.
2. If the DLT template content does not exactly match the content in the Netcore CPaaS SMS template, the SMS will not be delivered.

Create New Template

Follow the steps below to create new template.

1. Click on Create New Template > Proceed and outline the details as below and click Next Step.

2. In the Content section of the template, customize the message you want to send, ensuring it stays within the 160-character limit.

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SMS Character Limit Alert

• If the message contains any special characters (such as emojis or non-English scripts), the character limit is reduced from 160 to 70 characters.
• If the message content exceeds 160 characters, it is split and sent in multiple parts, which may affect delivery cost and readability.

3. You can preview the SMS content directly on the panel. If you're satisfied with the message, click Save & Send for Approval. The request will then be sent to the admin team for review and approval.

Bulk upload

You can upload multiple templates at once. Click on Bulk upload > Proceed and select the appropriate Enterprise Name from the dropdown menu. You can choose from below two options to proceed.

1. Download a sample .csv file, update it with your template details, and reupload it.
2. Directly upload a new .csv or .xlsx file containing the required template information in the following order.
   • DLT Template ID
   • Template Name
   • DLT Template Type
   • Template Message
   • Feed ID

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Note

• Once the file is uploaded, its status will appear as In Processing. After processing is complete, you will be able to view the number of valid and invalid records.
• You do not need to include headers when uploading a .csv file.

Template List Table

On the Template Dashboard, see all the existing templates with details below.