CPaaS Guide
CPaaS Guide
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Dashboard

Track Message Performance & Engagement

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Overview

The Dashboard provides a comprehensive view of your RCS campaigns and their SMS fallback. It helps you track message requests, delivery status, engagement metrics, and failures in one place.

To Access the RCS Dashboard, log in to your Netcore RCS account. From the left navigation panel, select Dashboard.

Filters

  • Date Range: Select the preferred date range to analyze your campaigns. You can also select a custom date range that provides metrics to help you determine whether the campaigns are making users take desired actions, like buying a product or signing up for an account. Once the preferred date range is selected, click APPLY .

Available options in the dropdown menu are:

  • Last 7 Days
  • Last 30 Days
  • Last 90 Days
  • Custom Range

Bot Selection: Filter data by specific bot or view all bot performance.

Performance Trend

Track key metrics across all incoming requests to monitor system activity and performance. Visual charts show trends in message activity, like Total Requests, Sent, Delivered, and Failed. Use these insights to quickly spot issues, understand user behavior, and improve performance. Refer to the table to learn about the fields available here.

MetricDescription
Total requestTotal number of message requests initiated during the selected period.
RCS sentNumber of RCS messages successfully sent by the operator. For example, there are 1,000 customers to which a RCS campaign is to be sent.
  • 100 numbers are already blocklisted.
  • Out of the 900 valid numbers, the operator rejects 400 (say, inactive SIMs).
  • The report will only show 500 successful sends.
    • RCS not sentNumber of RCS messages that were not sent.
    RCS deliveredNumber of RCS messages successfully delivered to recipients.
    RCS readNumber of RCS messages opened/read by recipients.
    RCS failedNumber of RCS messages that failed to deliver by the operator.
    RCS total clicksTotal number of clicks on links within RCS messages.
    RCS unique clicksNumber of unique recipients who clicked links in RCS messages.
    SMS sentNumber of SMS messages sent as part of fallback.
    SMS deliveredNumber of SMS messages delivered successfully.
    SMS failedNumber of SMS messages that failed to deliver.
    SMS clickedNumber of recipients who clicked links in SMS messages.

    Performance Trend Graph

    The lower section displays a line graph showing message trends over time:

    X-axis: Date/time (based on selected range).

    Y-axis: Number of messages.

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    Note

    Colored lines represent different message events (RCS sent, delivered, failed, SMS clicks, etc.).

    Updated about 15 hours ago