CPaaS Guide
CPaaS Guide
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Subaccount

Learn to create Subaccounts to manage reputation, activity, and reports across different senders.

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Overview

Subaccounts let you split your main CPaaS account into smaller, independent accounts. Each subaccount has its own credentials, settings, and reporting. You can manage them all from your main account.

This is useful when you work with multiple teams, clients, or projects and want to keep their communication activity separate.

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Subaccount Permissions & Features

  • Can view live email feed (email requests, deliveries, opens, clicks, bounces, abuse reports).
  • Uses email credits allocated by the Master account.
  • Cannot create additional Subaccounts.
  • Can add multiple domains.

Key Benefits

  • Better Organization: Group communication by team, client, or project.
  • Dedicated Credentials: Each subaccount has its own API keys and settings.
  • Separate Billing: Track usage and costs per subaccount.
  • Improved Security: Limit access so users only see their own subaccount data.
  • Central Control: Manage all subaccounts from a single dashboard.

Use Cases

Refer to the given table to read some simple use cases for different industries.

IndustryUse CaseExample
E-commerceSeparate StoresAn online retailer creates a subaccount for each brand (Fashion, Home Decor, Electronics) so each team can run campaigns and track results independently.
Flash SalesA marketing team uses a dedicated subaccount for flash sales, keeping these campaigns separate from order confirmations.
Regional RolloutsSubaccounts are created for different countries to manage local language templates, compliance rules, and delivery preferences.
BFSIBranch-specific CommunicationA bank sets up subaccounts for each branch or region so branch managers can send local alerts like branch closures or community event updates.
Product-based SegmentationSubaccounts are used for credit cards, loans, and insurance, making reporting and compliance audits simpler.
Customer Support & CollectionsA dedicated subaccount is used for payment reminders and overdue notices, keeping them separate from marketing messages.

Workflow

  1. Create a Subaccount: From your CPaaS dashboard, add a new subaccount and assign it a name.
  2. Generate Credentials: Each subaccount gets unique API keys for sending messages.
  3. Assign Users: Give access only to the people who need it.
  4. Track Performance: Monitor usage, delivery rates, and cost per subaccount.

Create a Subaccount

Follow the given steps to create a Subaccount on the Netcore CPaaS dashboard.

  1. Click the Settings icon in the left-hand menu.
  2. Navigate to the Subaccounts tab under Settings.
  3. Click Create Subaccount.
  4. Enter the following details:
    • Username of the Subaccount
    • Contact email address of the Subaccount
    • Password settings:
      • By default, the Subaccount user sets their own password.
      • However, the Master account can choose to set the password instead. To do this, check the "I will set password for Subaccount" box and enter the password in the Password and Confirm Password fields.
      • If left unchecked, a password setup link will be sent to the Subaccount’s contact email.
  5. Click Create Subaccount to finalize the process.

Updated about 4 hours ago