Overview

Rich Communication Services (RCS) enables brands to deliver interactive, rich messaging experiences to their users, including branded messages, images, carousels, quick replies, and verified sender identities.

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Prerequisites

• Compliance Note: Ensure that the terms and conditions in the opt-in form on your website explicitly mention RCS or SMS consent. If this is not included, the RCS Business Requirement Document form will be rejected. This requirement guarantees that your users have given their consent to receive RCS or SMS communications from your brand.
• To start RCS messaging, a CPaaS account is mandatory with RCS activated for it.

Steps to Activate RCS Messaging

1. Start by filling out the BRD form for RCS: BRD Form. This form captures your requirements and configurations for the RCS messaging service.

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Note

You can access a sample BRD form here for reference - Sample BRD .

Once you submit the BRD form, Netcore team will use the information you provided to create a custom bot.

2. To verify the details you provided in the BRD form, VI will send a confirmation email to your designated point of contact (SPOC) at your company.
3. Once the SPOC has verified the information and approved it by replying to the VI email, the VI team will confirm the bot verification within three to four business days.
4. Then, the request will be submitted to Google for final approval, which typically takes seven to eight business days.
5. After Google's approval, Netcore's account manager will set up your CPaaS panel and activate RCS messaging on it (including SMS fallback).
6. You will receive an API key for your CPaaS panel. Use this key to integrate RCS messaging functionality into your CEE platform (Click here to know how).
7. Then, Netcore's onboarding team will provide a demo that will include live template management and the campaign creation process.

If you require any help, you can contact us at [email protected].