Audit Log
Track and review actions performed across your account on the Netcore CPaaS dashboard, with a unified log spanning Email, SMS, WhatsApp, and RCS. #
Overview
The Audit Log records actions performed on your account and displays them on a single, searchable panel. Every tracked action carried out through the CPaaS dashboard, or through the client-facing API, is captured with details such as who performed it, when, from where, and what was changed.
Like User Management, the Audit Log is a centralized setting that applies globally across all channels. It is not scoped to a single channel, so actions across Email, SMS, WhatsApp, and RCS appear together in one place.
Actions are captured for both the master account and any sub-users or subaccounts created within it, giving Admins complete visibility into account activity.
Note
The Audit Log is available under Settings and applies across all channels.
Access the Audit Log
- Navigate to Settings.
- Open Audit Log.
The panel loads the list of recorded actions, with the most recent activity shown first.
Available Activities
The Audit Log captures actions performed through the CPaaS dashboard as well as actions performed through the client-facing API. Each entry records a single action and the context around it.
Examples of logged activities include:
- User logged in
- Bulk opt-in
- Template creation
- Template deletion
- Email ID change
Log Details
Each row in the Audit Log represents a single action and its context. The log displays the following columns.
| Column | Description |
|---|---|
| Date | The date and time the action was performed. |
| Product | The channel the action relates to, such as Email API, SMS & SOIP, WhatsApp, or RCS. |
| IP | The IP address from which the action was performed. |
| Username/API key name | The username of the account or sub-user that performed the action. For actions performed through the client-facing API, the API key name is shown instead. |
| Activity | The action performed, such as User Login or Template Created. |
| Description | Additional detail about the action, such as the name or ID of the affected resource. |
Note
The Username/API key name column shows the API key name when an action is performed through the client-facing API, and the username when the action is performed through the dashboard.
Logged Details
The Audit Log captures actions performed through the CPaaS dashboard as well as actions performed through the client-facing API.
Examples of logged activities include:
- User Login
- 2FA Email Updated
- 2FA Status Changed
- Alert Created
- Alert Deleted
- Template Created
The full list of activities is available in the Activity filter on the panel.
Filtering the Log
The Audit Log provides four filters that can be combined to narrow the view.
Time Range
Use the time-range dropdown to limit the log to a defined period. The default view is Last 30 days.
Username/API Key Name
Filter the log by the user or API key that performed the action. Open the Username/API key name filter, search for one or more users or API key names, select them using the checkboxes, or use Select All. Click Apply to update the log.
Product
Filter the log by channel. Open the Product filter and select one or more products, such as Email API, RCS, WhatsApp, or SMS & SOIP. Click Apply to update the log.
Activity
Filter the log by the type of action performed. Open the Activity filter, search for or select one or more activities using the checkboxes, or use Select All. Click Apply to update the log.
Note
Use Cancel in any filter to dismiss it without applying changes.
Refresh
Use the Refresh icon in the top-right corner of the panel to reload the log with the latest activity.
Download
Use the Download icon in the top-right corner of the panel to export the log for offline review, reporting, or record-keeping. The export reflects the filters currently applied.
Updated about 22 hours ago